Privacy Policy

This Privacy Policy describes how KNKMS, Inc. ("KNKMS," "we," "us," or "our") collects, uses, and shares information when you visit our websites, call or text our business numbers, email us, or use services from our brands in Dallas-Fort Worth. Our brands include Round the Clock Handyman, Round the Clock Junk, Round the Clock Transport, and Round the Clock Striping.

Related pages: Terms and Conditions, Contact. Brand sites may also publish their own privacy and SMS terms that apply to that brand.

Who we are

KNKMS, Inc.
5900 Balcones Drive #34648
Austin, TX 78731
Email: hello@knkms.inc

Brand customer emails include hello@roundtheclockhandyman.com and similar addresses for other brands.

Information we collect

We may collect:

• Contact details you give us (name, phone number, email, service address, city or ZIP).
• Job details (photos, descriptions, scheduling notes, access instructions).
• Call and text records when you contact numbers we operate through providers such as CallRail or Twilio (call recordings where disclosed, SMS content, timestamps, delivery status).
• Email correspondence through Zoho Mail and related company mailboxes.
• Operational records in our quoting, scheduling, and work-log tools.
• Website technical data such as IP address, browser type, pages viewed, and referring URL (server logs and basic analytics if enabled).

How we use information

We use information to:

• Respond to quote requests, schedule jobs, send job status updates, and provide customer care.
• Operate voice and SMS programs for service communications (not unrelated marketing spam).
• Improve our websites, routing, and operations.
• Meet legal, tax, safety, and accounting requirements.
• Protect against fraud, abuse, and security incidents.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS. Reply HELP for help. You can also email hello@knkms.inc or the brand address you were texting.

SMS, mobile, and call information (10DLC)

SMS program. KNKMS, Inc. sends text message updates and responses to consumer customers about pricing, quotes, scheduling, and service status for jobs requested through knkms.inc and its brand sites (Round the Clock Handyman, Round the Clock Junk, Round the Clock Transport, Round the Clock Striping, and related brands).

We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone carriers, and other vendors who help us deliver messages (for example CallRail or Twilio).

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

What we share and why: (1) message delivery vendors and phone carriers, to send, route, and log texts and calls; (2) hosting, DNS, and email providers (such as Zoho), as needed to operate our services; (3) government, regulatory, or legal parties, when required by law or to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. We do not share mobile information with third parties for their marketing. We do not sell mobile opt-in data or consent.

This section applies to your use of our text message service and does not modify the rest of this Privacy Policy, which may govern our relationship with you in other contexts.

Sharing with service providers

We use vendors that process data on our behalf to run the business. Examples include call and SMS platforms (such as CallRail or Twilio), email hosting (Zoho), hosting and DNS providers, payment processors when used, and tools that help us schedule or log work. These providers are limited to purposes we authorize. They are not given mobile opt-in data to market their own products to you.

We may disclose information if required by law, court order, or to protect rights, safety, or property.

Cookies and similar technologies

Our sites may use essential cookies or local storage for navigation and security. If we add analytics or advertising tags later, we will update this policy. You can control cookies through your browser settings.

Retention

We keep job, call, SMS, and email records as long as needed for the service relationship, disputes, legal obligations, and ordinary business records. SMS opt-out requests are honored promptly. We retain enough information to honor the opt-out.

Security

We use reasonable administrative and technical safeguards. No method of transmission or storage is perfectly secure. Please avoid sending payment card numbers by SMS.

Your choices

• SMS: reply STOP to end messages from that program. Reply HELP for help.
• Email: use unsubscribe links when present, or email us to request removal from non-transactional lists.
• Access or correction: email hello@knkms.inc with your request. We may need to verify identity.

Children

Our services are directed to adults and property decision-makers. We do not knowingly collect personal information from children under 13.

State privacy notices

Depending on your state, you may have rights to know, access, correct, or delete certain personal information, or to opt out of certain sharing. KNKMS does not sell personal information for money. To exercise a privacy right, email hello@knkms.inc. We will respond as required by applicable law.

Changes

We may update this Privacy Policy. The effective date at the top will change when we do. Continued use of our sites or messaging after an update means you accept the revised policy where permitted by law.

Contact

Privacy questions: hello@knkms.inc
Mail: KNKMS, Inc., 5900 Balcones Drive #34648, Austin, TX 78731